WHIRC Year in Review — 2024
WHIRC celebrates 32 consecutive years of UL certification
Rockford, Minn. (February 10, 2025), WH International Response Center (WHIRC), a leader in technology and monitoring solutions, proudly announces that its alarm monitoring center has successfully achieved UL (Underwriters Laboratories) certification for the 32nd consecutive year. This milestone underscores WHIRC’s commitment to maintaining the highest standards of safety, reliability, and performance in security monitoring.
UL certification is a globally recognized mark of excellence that signifies compliance with stringent industry requirements for alarm monitoring centers. Maintaining this certification for more than three decades demonstrates WHIRC’s unwavering dedication to continuous improvement and superior service quality.
“For 32 years, our team has remained committed to upholding the highest industry standards,” said Ashley Raisanen, WHIRC Technology and Sales Manager. “This achievement reinforces the trust our dealers and customers place in us, knowing that we provide reliability and security.”
The certification process included an in-depth assessment of WHIRC’s monitoring center, evaluating key factors such as power redundancy, response times, cybersecurity measures, and compliance with industry best practices. By meeting these criteria year after year, WHIRC ensures that its dealers receive rapid and dependable alarm monitoring services 24/7.
For more information about WHIRC and its UL-certified alarm monitoring services, please visit WHIRC.com.
WHIRC is a leading provider of security and alarm monitoring solutions, dedicated to help protect homes and businesses with state-of-the-art technology and expert monitoring services.
Your partner in protection
Partnering with the right monitoring center ensures you can focus on growing your business. When you choose WHIRC, you’re not just getting a monitoring center; you’re entering a relationship that prioritizes customer service and quality with a personalized touch.
Choosing WHIRC means selecting a partner dedicated to your success. Our commitment to swift onboarding, customization, expertise in the field, and a personal touch sets us apart in the industry.
At WHIRC, we believe in the power of customization. Our relationship begins with a detailed conversation with you and our technical sales team. We take the time to understand the nuances of your business, from jurisdictional considerations to the types of security services you offer. This deep understanding allows us to tailor our monitoring services to meet your business’ specific needs. Regardless of the size or location of our dealers, WHIRC ensures every partner receives the same level of exceptional service.
One of the key aspects that sets WHIRC apart from other monitoring centers is our commitment to a swift onboarding process. In as little as a week, our dealers are up and running with our TMA Five Diamond and UL Listed monitoring center, ready 24/7 to provide outstanding security monitoring services.
Changing monitoring centers has its challenges but WHIRC is here to make it seamless. We not only assist in the swift transfer of data, but also provide support to help dealers smoothly convert their accounts. Our goal is to make the monitoring transition as smooth as possible, ensuring minimal disruption to your operations.
2023 Year in Review
Create opportunities for recurring monthly revenue with the Universal Connector from Bold
According to Park Associates, the home security camera market is expected to grow by nearly five million households in the next five years. Video verification and video health monitoring can be an excellent source of recurring monthly revenue (RMR). For dealers looking to expand their service offerings, a monitoring center with the Universal Connector from Bold can be a solution.
A Universal Connector is a virtual monitoring center receiver that processes communications from devices in the field to create an alarm in the same way receiving a signal from a burglar or fire panel does. WH International Response Center (WHIRC) uses its universal connector to provide monitoring to a variety of security products. Some examples include HVAC systems, GPS devices, video health monitoring, and alarm verification. Texts, email, open database connectivity (ODBC), protocols including FTP, TCP, and UDP, and simple files can now be processed as an alarm.
WHIRC also uses the Universal Connector to monitor outdoor automated external defibrillator (AED) smart cabinets created by Advocates for Health. In October 2023, WHIRC was able to dispatch first responders to a local park after a good Samaritan opened the monitored cabinet to retrieve an AED to help someone having a heart attack, saving his life.
Jessica Theisen from Advocates for Heath noted, “the Universal Connector receiver allows WHIRC to work with Advocates for Health’s monitoring software to receive critical alerts from a monitored cabinet that stores an AED. When these alerts are received, WHIRC can send out important texts, emails, and most importantly, dispatch emergency services so that help can be sent to the location of the emergency.”
Two of the most common use cases for the Universal Connector are video health monitoring and remote alarm verification.
Video health monitoring can trigger alarms when a part of the system isn’t working. Some examples of alarms that can be created include when a hard drive is full, a camera is not working, hard drive failure, poor video quality, and poor network connection. The process to set up video health monitoring with your monitoring center includes reviewing how the recording devices communicate, establishing a template for alarm generation, and identifying the type of response required.
Remote alarm verification allows your monitoring center to view security camera footage to see what activated the alarm and confirm the emergency. This information is sent to emergency services for a quicker, more accurate response. Camera systems send an email with events and can include video clips. From there, the dispatch staff can determine what caused the event and how to proceed. Custom programming is required to properly parse out information to identify which account is sending the notification. Once the account is identified, dispatch staff will follow the action steps developed in the planning phase.
A Universal Connector can monitor nearly any type of camera system with minimal integration, regardless of brand. It enables security system dealers to generate RMR while providing a very valuable service to your customers.
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