WH International Response Center (WHIRC) recently received its Underwriter’s Laboratories (UL) listing as a Central Monitoring Station for the 27th straight year, dating back to 1994. This means WHIRC has met or exceeded quality, safety and training standards set by UL. WHIRC is committed to exceeding UL’s standards to ensure continuity of quality service to its customers.
UL recently updated its requirements to not only improve the security of all data and information, but also increase the dependability and redundancies to protect that data. WHIRC continues to stay up-to-date with technology and is already compliant with all the new 2020 standards.
WHIRC also recently renewed the prestigious “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA). This designation is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.”
The TMA Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their businesses and their customers through the investment of time, money and commitment to quality operator training.
There are approximately 2,700 monitoring centers in the United States. Fewer than 200 have achieved the Five Diamond designation, setting these companies apart.
To learn more, visit the WHIRC website at www.whirc.com or call (800) 858-7811.
All of us at WHIRC want to keep you informed about the changes we are making due to COVID-19 and how we will continue to provide monitoring to all our partners. Our decisions are made with the utmost concern for our employees, partners and community.
WE ARE AN ESSENTIAL BUSINESS.
Under Department of Homeland Security guidelines, WHIRC dispatchers and support staff are designated “Essential Critical Infrastructure Workers.” This means our work will continue uninterrupted when the “Stay at Home” order begins in Minnesota on Friday, March 27.
WE ARE WORKING REMOTELY.
To protect the health and safety of our employees, those who can are now working from home and have been equipped with the necessary technology to complete their jobs remotely. All employees accessing account databases are using a secure VPN connection to ensure all account information remains safe.
WE ARE COMMITTED TO OUR PARTNERS.
We have made a number of changes in how we conduct our work, but the end result is the same. We will continue to deliver excellent monitoring services to help protect lives and property. If you have any questions at all, give us a call at (763) 477-4275.
~ Ashley Raisanen, WHIRC Business Manager
I write to provide you WHIRC’s plan regarding our COVID-19 plan. Our decisions are made with the utmost concern for our employees, partners and community. We remain aligned with the guidance from the Minnesota Department of Health (MDH) and Centers for Disease Control (CDC).
The following actions are effective immediately:
- All non-essential business travel and in-person meetings will be cancelled, rescheduled or conducted remotely. This includes conferences, trade shows and vendor meetings.
- Even for routine business, we will use telephone or video conferencing whenever possible to minimize face-to-face interaction.
- The MDH and CDC are encouraging everyone to practice “social distancing” to prevent the spread of the virus. Therefore, we are prepared to execute alternate schedules, isolation from other work groups and remote working arrangements where feasible.
The most important things we can ALL do to prevent the spread of any illness are to:
- Stay home from school, work and activities/events if you are not feeling well.
- Wash your hands with soap and water for at least 20 seconds.
- Cough and sneeze into your sleeve (or tissue).
- Avoid touching your eyes, nose and mouth with unwashed hands.
- We encourage employees to reschedule personal travel where possible, especially to areas in high concentration of the virus.
Thank you for your cooperation as we do our part to keep employees safe and service continuity in place.
~ Ashley Raisanen, WHIRC Business Manager
Rockford, Minn. (March 12, 2020) — WH International Response Center (WHIRC) recently renewed the prestigious “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA) for the 17th straight year. WHIRC first earned the “Five Diamond” designation in 2004. It is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.” These are:
- Commitment to ongoing job-related education and testing by having 100 percent of its monitoring center operators certified using the TMA online training series on industry best practices.
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
The TMA Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their businesses and customers through the investment of time, money and commitment to quality operator training.
There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Fewer than 200 have achieved the Five Diamond designation, setting these companies apart.
To learn more, visit the WHIRC website at whirc.com or call (800) 858-7811.
Did you know that WHIRC has received its Underwriter’s Laboratories (UL) listing as a Central Monitoring Station for 25 years in a row, dating back to 1994? This means we have met or exceeded quality, safety and training standards set by UL. WHIRC is committed to exceeding UL’s standards to ensure continuity of quality service to its customers. In fact, our passion for fast, accurate and professional monitoring is so strong that we might even say we are obsessed with it. It’s what we do, 24/7/365.
We strongly feel the human element in home security is irreplaceable and the effort we put into our company and our monitoring efforts shows how seriously we take our responsibility to help protect lives and property.
While there are plenty of DIY security systems out there allowing customers to monitor their own home, a professionally monitored system means that someone is there for you during the most difficult situations. All of us at WHIRC are here not only for your customers, but for you as well. Our dispatchers are here to take your call all day, every day. We make sure your accounts are covered whether it’s a weekday or weekend. Going on vacation? We’ll still be here to take care of your accounts while you’re taking a break. Sometimes, you need backup. This is one reason why, when you choose WHIRC as your monitoring partner, you get the best team in the business.
Our dispatchers are highly trained, educated and are there for you and your customers 24/7/365. Their efforts have helped WHIRC receive a “Five Diamond” designation from The Monitoring Association annually. This status is granted to monitoring centers like us that are committed to the industry’s highest standards. There are 2,700 monitoring centers in the United States and fewer than 200 have achieved the Five Diamond designation.
We are committed to be among the very best and work hard every day to surpass these high standards time and time again. Everyone at WHIRC is passionate about monitoring. It’s what we do. To learn more, visit whirc.com or call (763) 477-4275.
I’d like to personally thank all our customers, dealers, manufacturers and peers that attended our 10th annual Partner Symposium, which was held at Crown Plaza Minneapolis Northstar Downtown on June 20, 2019. With this being WHIRC’s 25th anniversary year, our event focused on all the new technology and how to build your business for the future.
This full day of networking and learning include a four-person Dealer Panel, which gave guests the opportunity to discuss issues they are having with their own businesses. Our panel of industry peers offered strategies to overcome them. Guest speakers represented LogicMark, Interlogix, Alula, Residio and Hedge Tactical Solutions. In addition, these vendors were on hand to answer questions and showcase the latest technology.
This year’s Symposium kicked off with a Twin’s game the night before that gave everyone the opportunity to enjoy a beautiful Minnesota summer evening. It was fun to see our partners outside the workplace in the relaxed setting of Target Field.
We were happy to once again provide this free educational opportunity for our customers and industry partners. If you missed the opportunity this year, we hope to see you in 2020!