Happy New Year! As part of our ongoing commitment to provide you the best service, WHIRC is committed to enhancing network reliability for you and your customers. This includes implementing increased redundancy for alarm traffic and security of customer data. To meet this goal, we installed and migrated to enhanced networking equipment, providing an even more robust WHIRC network.
WHIRC purchased our own block of IP Addresses from the national database. Traditionally, IP addresses that are programmed into a customer’s alarm panel would be bound to a specific internet service provider (ISP). Owning our own IP Addresses significantly reduces the impact of outages, fiber cuts, and ISP maintenance, by allowing WHIRC to adjust alarm traffic flow in real time. Another benefit is seamless redundancy between WHIRC and our Cloud Monitoring Solution.
What does this mean for WHIRC dealers? As new panel connections come online, the new IP address will need to be used. Existing panels that are programmed with old IP addresses will not be immediately impacted by this change. Updates to the existing panels can be made over the next 18 months. WHIRC looks forward to working with you to ensure your customers security and connectivity meets their expectations.
Message from Business Manager Ashley Raisanen
To many, the news that Interlogix was discontinuing its product line came as a surprise. Many dealers have built their business around this product line and were disappointed by the sudden news. However, WHIRC is prepared for exactly this kind of situation. Our long-standing relationships with many different manufacturers allow us to help dealers get connected to continue with sales, service, installation and monitoring as they transition away from Interlogix.
WHIRC has already helped dealers move product lines and start implementing new offerings. Depending on your focus, there is a solution that WHIRC can help you migrate to and we will continue to support the Interlogix platform moving forward. We provide training resources, pricing information, distribution contacts and networking opportunities with the different manufacturers. And, most of all, we provide continued monitoring and support service as dealers move forward.
WHIRC is also moving ahead with its 3G conversion plans. As a partner, we are working with our distributors and manufacturers to bring you options and cost-effective solutions to upgrade this outgoing technology. Our focus is on the future. We have overcome technology challenges in the past and expect more in the future as technology continues to evolve at a faster and faster rate.
These are exciting times and with change comes additional opportunities. As security and technology providers, we need to be flexible and proactive. WHIRC is committed to helping you through this transition with timely product, service and monitoring support. Let us know how we can help you!
Many dealers were worried when new players entered the security market and the DIY industry expanded, but this may have been a benefit rather than a detriment. According to a study by SDM magazine, 2018 was a great year for sales for many security dealers. Growth in DIY has pushed the alarm manufactures to add new features and services that are available at your fingertips. These technology advancements increase the opportunities for both dealers and monitoring centers. These days, monitoring just about anything out there has become the reality for WHIRC and we will continue to grow and meet the needs of our dealers.
A rise in advertising for DIY products has increased the public’s awareness about the importance for security overall and has contributed to the economy’s growth. Security is everywhere you look these days, including on television shows and in the news.
An article in SDM magazine shared results of SDM’s own research, which showed positive results across the alarm industry in 2018 ¬- for both residential and business markets.
“More dealers and integrators – 73 percent – expected a growth in revenue in 2018, when polled in September 2018, a 6 percent increase over the previous year. And 85 percent of respondents reported 2018 was a good to excellent year for intrusion alarms, up from 81 percent the previous year, while a whopping 96 percent expected 2019 to be at least as good if not better than 2018.”
Recent advancements in interactive services have led the customer to interact with the alarm panel more and more often. This alone creates that “stickiness” that all dealers are looking for to decrease churn. At the same time, customers are starting to see security as a necessity in life. WHIRC is integrated with most interactive services providing the necessary solution to stay competitive in today’s market. (See our featured promotion from Alula below.)
Monitoring continues to be the driving factor of devices in a connected home solution. As technology continues to evolve, the monitoring market is where the affordable solutions will continue to reside. WHIRC offers many different solutions at an affordable rate that is customizable to the customer’s needs.
As our dealers are expanding their offerings, WHIRC is committed to providing the same excellent 24/7 monitoring service that dealers expect. If it can send a signal, we can monitor it!