by Jessica Barnes | Jun 27, 2023 | WHIRC News
Plain old telephone service (POTS) is no longer the most reliable communication path and in many cases, no longer functions at all. Now is a great time to begin transitioning POTS communication to cellular, like elevator phone lines.
WH International Response Center (WHIRC) has partnered with Bongo Technologies, a manufacturer of cellular communicators. All Bongo devices communicate on FirstNet, a prioritized network, that will keep the users safe and connected. Bongo’s P2C (phone to cell) communicator is an easy way to move your equipment off unreliable copper POTS lines and onto FirstNet. Connect the existing line directly into Bongo without needing to reprogram your panel. Some of the Bongo features include:
- Priority cellular service to communicate with emergency responders.
- Already embedded, certified, and approved on the FirstNet Network.
- Emergency cellular voice plan.
- Authorized FirstNet TMA certified central call center monitoring.
- Easy to install.
All of Bongo P2C communicators are monitored 24/7 by WHIRC who will quickly respond and properly route the calls. Learn more at https://bongotechnologies.com/ or call Ashley Raisanen from WHIRC at 763-477-3122.
by Jessica Barnes | May 15, 2023 | Uncategorized
Rockford, Minn. (April 27, 2023) — WH International Response Center (WHIRC) recently renewed the prestigious “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA) for the 20th straight year. WHIRC first earned the “Five Diamond” designation in 2004. It is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence.” These are:
- Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best
practices.- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
The TMA Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their businesses and customers through the investment of time, money, and commitment to quality operator training.
There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire, and emergency services agencies. Fewer than 200 have achieved the Five Diamond designation, setting these companies apart.
To learn more, visit WHIRC’s website at whirc.com or call (800) 858-7811.
WHIRC is a leading national central station monitoring partner for residential and commercial security, alarm, and personal emergency response system dealers. WHIRC’s headquarters are in Rockford, Minn.
by Jessica Barnes | Mar 14, 2023 | WHIRC News
Rockford, Minn. (March 14, 2023) — WH International Response Center (WHIRC) recently received its Underwriter’s Laboratories (UL) listing as a Central Monitoring Station for the 30th straight year, dating back to 1994. This means WHIRC has met or exceeded quality, safety and training standards set by UL. WHIRC is committed to exceeding UL’s standards to ensure continuity of quality service to its customers.
“At WHIRC, we’re more than alarm monitoring,” said WHIRC Technology & Dealer Manager Ashley Raisanen. “We provide collaborative solutions and reliable support for 24/7 monitoring.”
To learn more, visit WHIRC’s website at whirc.com or call (800) 858-7811.
WHIRC is a leading national central station monitoring partner for residential and commercial security, alarm, video and personal emergency response system dealers. WHIRC’s headquarters are located in Rockford, Minn.
by Jessica Barnes | Mar 10, 2023 | WHIRC News
WHIRC is excited to announce an update to the online bill pay portal! Starting on March 30, the online payment portal will have a new look and feel. The new payment portal will also offer a Quick Pay option, allowing you to make an electric bill payment without having to take the time to log into your account.
There is nothing you need to do as a result of this change. Your login information is not changing, your payment methods will be saved, and the payment site URL will not change.
View some before and after comparisons below:
If you have any questions, please give our team a call at (800) 858-7811. They will be happy to answer any questions you may have!
Check out the new payment portal for yourself at billing.whe.org. Thank you for being a customer!
by Jessica Barnes | Feb 28, 2023 | Uncategorized
WHIRC recently began monitoring, testing, and receiving alarms from ten Safe Haven Baby Boxes (SHBB). SHBB are a safety device that allows a mother in crisis to surrender a newborn safely, securely, and anonymously.
Each box is installed in the exterior wall of a fire station or hospital and has an exterior door that locks automatically after the placement of a newborn baby. An interior door gives medical staff access to the baby to offer care and shelter.
Each box has:
- A thermostat, heater, vents, and a fan to automatically control the temperature.
- A bassinette to keep the baby from rolling over.
- A bag of resources for the parent that surrender the baby.
A three-alarm system alerts when the door opens, after the baby is placed in the bassinette, and if the power goes out. These are routed through an alarm monitoring center like WHIRC who then alert a 911 dispatch center.
Each SHBB is tested once a week to make sure the box’s alarms are working properly and looked at twice a day to make sure the box and sensors are working properly.
To learn more about baby boxes, visit the SHBB website.
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