by Jessica Barnes | Feb 20, 2023 | WHIRC News
As we kick off 2023, the 3G sunset is in the rearview mirror and we can put our full attention and resources towards growth. Video is the fastest growing sector of the security market and can bring high value to your customers. Did you know that now you can add recurring revenue to your video services?
With our video health monitoring, video verification, and structured remote guard tour offerings, WHIRC can help you achieve your revenue goals. We have direct integration with multiple video platforms like OpenEye, and soon we will be offering Digital Watchdog. For video systems that without direct integration, we have the Universal Connector which translates email communications from the video system into alarm signals that we can act on.
WHIRC is committed to providing reliable and custom monitoring solutions for you and your customers. As reliability from traditional phone lines continues to decrease, installing a new communicator, either cellular or Internet Protocol, ensures alarm signal continuity. Replacing traditional phones lines will decrease the time that it takes to report a signal and minimizes signal interruption. Let us know if we can assist with transitioning your customers.
WHIRC is excited to expand our offerings in 2023! Keep your eyes peeled for the 2023 WHIRC Dealer Symposium coming this summer. We hope to see you there!
by Jessica Barnes | Feb 8, 2023 | WHIRC News
2022: THE END OF ANOTHER SUNSET!
With the end of 2022 we also welcomed the end of the 3G technology sunset and with that, additional opportunities for the industry. Despite ongoing procurement challenges, 2022 brought with it new markets and monitoring services, some traditional and some innovative. In 2022, WHIRC launched video health monitoring with OpenEye, expanded our video verification offerings, and completed automation enhancements. WHIRC has made many improvements throughout our system including adding an additional ISP connection for signal traffic, increased our already robust cyber security, and increased receiver capabilities to anticipate the changes in new product offerings. WHIRC is committed to helping you maintain and grow your business with excellent products, service, and monitoring support.
2023: EXPANDING THE POSSIBILITIES!
In 2023, we will offer even more communication methods for you and your customers such as two way texting, and automated notifications. In addition, we will expand our video monitoring capabilities to offer health monitoring through Digital Watchdog and various video platforms. These capabilities provide additional monitoring opportunities for you to grow your recurring revenue. We are also committed to providing you additional resources and training opportunities as a valued partner of WHIRC. Our focus is and will continue to be reliability, customer service, and expanding technology.
We are grateful to have you as a partner. We look forward to 2023 and our continued service to you!
by Jessica Barnes | Nov 7, 2022 | Uncategorized
WHIRC would like to thank all our customers, dealers, manufacturers, and peers that attended our 12th annual Partner Symposium, which was held at Mystic Lake Casino Hotel in Prior Lake on Thursday, September 28th.
If you could not join us this year, here’s what you missed…
This year’s event was focused on the theme, Together We Transform. One of the highlights of the day-long event was the four-person dealer panel, which gave guests the opportunity to discuss several topics including impacts from the pandemic, labor and staffing, and upcoming technology sunsets. Our panel of industry peers shared best practices and insights into how they see the business changing and how the adapting to the changes.
Guest speakers from Resideo, OpenEye, Alula, M2M, and Avycon presented their latest products and shared insight into future developments in the Security Industry. Vendors took questions from the audience on a variety of topics including their, products, platforms, ad latest technology.
Back for the second year our keynote speaker Jeff Pankoff, owner of Sandler Training, talked about the sale process, sales tactics, and the process for navigating the sales pain funnel.
Dealer comments heard throughout the day “Great Event”, “Thank you very much! I always learn so much”, and “I enjoy and look forward to this event every year.”
WHIRC is happy to provide this free educational opportunity once again for customer and industry partners. If you missed the opportunity this year, we hope to see you in Summer of 2023!
by Jessica Barnes | Jul 6, 2022 | WHIRC News
WHIRC is partnering with Advocates for Health to bring Outdoor Automated External Defibrillator (AED) Smart Monitored Cabinets to central Minnesota. Advocates for Health was co-founded by Joel Vogel and Rich Feneis in 2018. The idea came from Joel’s personal experience with a sudden cardiac arrest (SCA) and Rich’s desire to have AED’s accessible to his friends and neighbors. Rich began to research emergency medical services response times in his area and realized that if he did not have a readily available AED, the chance for survival from a SCA would be close to none. If an AED is used within one minute, the person has a 90% chance of survival.
Each AED cabinet is manufactured to withstand Minnesota’s extreme weather. Some features include:
- Steel housing treated to withstand heat, cold, moisture, and saline.
- Hardwired
- Rechargeable backup battery
- Americans with Disabilities Act compliant
- LED illuminated
- Camera for photo bursts
- Call button that is connected to the WHIRC monitoring center
The sensors monitored by WHIRC monitor:
- Cellular connection
- Power
- Temperature
- Door opening/closing
- If the AED is removed from cabinet
Once we receive a signal the AED was removed, we call 911 dispatch. We also send automated text to nearby residents or business owners who are on the “neighborhood watch team” to provide help while waiting for paramedics to arrive.
As of December 2021, Advocates for Help have installed over 100 AED Smart Monitored Cabinets. Visit their website to donate towards the installation of Outdoor AED Smart Cabinets and to inform communities on the importance of AED and CPR. To learn more about WHIRC’s monitoring service, visit our monitoring page or call (800) 858-7811.
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by Jessica Barnes | Jun 6, 2022 | Uncategorized
Rockford, Minn. (May 24, 2022) — WH International Response Center (WHIRC) recently renewed the prestigious “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA) for the 19th straight year. WHIRC first earned the “Five Diamond” designation in 2004. It is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.” These are:
Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
The TMA Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their businesses and customers through the investment of time, money and commitment to quality operator training.
There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Fewer than 200 have achieved the Five Diamond designation, setting these companies apart.
To learn more, visit WHIRC’s website at whirc.com or call (800) 858-7811.
WHIRC is a leading national central station monitoring partner for residential and commercial security, alarm and personal emergency response system dealers. WHIRC’s headquarters are located in Rockford, Minn.
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