by Jessica Barnes | Jun 3, 2024 | Uncategorized
To enhance our support and expertise in aligning dealer goals with WHIRC technology, we are introducing the role of Technology and Sales Coordinator. We are pleased to announce that veteran dispatcher Tabitha Rudloff stepped into this position on June 1.
Rudloff recently graduated with a bachelor’s degree in cybersecurity from Metropolitan State University. She is an expert in monitoring technology and adept at problem-solving. Her focus will be on providing technical support to our dealers, ensuring smooth operations, and enhancing customer service.
In this new position, Rudloff will work within WHIRC’s technical infrastructure planning system updates to minimize disruption, alarm automation, and technology implementation. She will also support our sales team and leverage different types of monitoring to align with dealer’s goals. She will play a key role in customer service, billing, and dispatcher training, ensuring compliance with industry standards.
What does this mean for our dealers?
Tabitha’s new role will help facilitate the account conversation process, optimize technical systems, enhance dealer growth, and provide an additional point of contact for our valued partners.
by Jessica Barnes | Apr 1, 2024 | Uncategorized
Partnering with the right monitoring center ensures you can focus on growing your business. When you choose WHIRC, you’re not just getting a monitoring center; you’re entering a relationship that prioritizes customer service and quality with a personalized touch.
Choosing WHIRC means selecting a partner dedicated to your success. Our commitment to swift onboarding, customization, expertise in the field, and a personal touch sets us apart in the industry.
At WHIRC, we believe in the power of customization. Our relationship begins with a detailed conversation with you and our technical sales team. We take the time to understand the nuances of your business, from jurisdictional considerations to the types of security services you offer. This deep understanding allows us to tailor our monitoring services to meet your business’ specific needs. Regardless of the size or location of our dealers, WHIRC ensures every partner receives the same level of exceptional service.
One of the key aspects that sets WHIRC apart from other monitoring centers is our commitment to a swift onboarding process. In as little as a week, our dealers are up and running with our TMA Five Diamond and UL Listed monitoring center, ready 24/7 to provide outstanding security monitoring services.
Changing monitoring centers has its challenges but WHIRC is here to make it seamless. We not only assist in the swift transfer of data, but also provide support to help dealers smoothly convert their accounts. Our goal is to make the monitoring transition as smooth as possible, ensuring minimal disruption to your operations.
by Jessica Barnes | Nov 6, 2023 | Uncategorized
According to Park Associates, the home security camera market is expected to grow by nearly five million households in the next five years. Video verification and video health monitoring can be an excellent source of recurring monthly revenue (RMR). For dealers looking to expand their service offerings, a monitoring center with the Universal Connector from Bold can be a solution.
A Universal Connector is a virtual monitoring center receiver that processes communications from devices in the field to create an alarm in the same way receiving a signal from a burglar or fire panel does. WH International Response Center (WHIRC) uses its universal connector to provide monitoring to a variety of security products. Some examples include HVAC systems, GPS devices, video health monitoring, and alarm verification. Texts, email, open database connectivity (ODBC), protocols including FTP, TCP, and UDP, and simple files can now be processed as an alarm.
WHIRC also uses the Universal Connector to monitor outdoor automated external defibrillator (AED) smart cabinets created by Advocates for Health. In October 2023, WHIRC was able to dispatch first responders to a local park after a good Samaritan opened the monitored cabinet to retrieve an AED to help someone having a heart attack, saving his life.
Jessica Theisen from Advocates for Heath noted, “the Universal Connector receiver allows WHIRC to work with Advocates for Health’s monitoring software to receive critical alerts from a monitored cabinet that stores an AED. When these alerts are received, WHIRC can send out important texts, emails, and most importantly, dispatch emergency services so that help can be sent to the location of the emergency.”
Two of the most common use cases for the Universal Connector are video health monitoring and remote alarm verification.
Video health monitoring can trigger alarms when a part of the system isn’t working. Some examples of alarms that can be created include when a hard drive is full, a camera is not working, hard drive failure, poor video quality, and poor network connection. The process to set up video health monitoring with your monitoring center includes reviewing how the recording devices communicate, establishing a template for alarm generation, and identifying the type of response required.
Remote alarm verification allows your monitoring center to view security camera footage to see what activated the alarm and confirm the emergency. This information is sent to emergency services for a quicker, more accurate response. Camera systems send an email with events and can include video clips. From there, the dispatch staff can determine what caused the event and how to proceed. Custom programming is required to properly parse out information to identify which account is sending the notification. Once the account is identified, dispatch staff will follow the action steps developed in the planning phase.
A Universal Connector can monitor nearly any type of camera system with minimal integration, regardless of brand. It enables security system dealers to generate RMR while providing a very valuable service to your customers.
by Jessica Barnes | Jun 27, 2023 | WHIRC News
Plain old telephone service (POTS) is no longer the most reliable communication path and in many cases, no longer functions at all. Now is a great time to begin transitioning POTS communication to cellular, like elevator phone lines.
WH International Response Center (WHIRC) has partnered with Bongo Technologies, a manufacturer of cellular communicators. All Bongo devices communicate on FirstNet, a prioritized network, that will keep the users safe and connected. Bongo’s P2C (phone to cell) communicator is an easy way to move your equipment off unreliable copper POTS lines and onto FirstNet. Connect the existing line directly into Bongo without needing to reprogram your panel. Some of the Bongo features include:
- Priority cellular service to communicate with emergency responders.
- Already embedded, certified, and approved on the FirstNet Network.
- Emergency cellular voice plan.
- Authorized FirstNet TMA certified central call center monitoring.
- Easy to install.
All of Bongo P2C communicators are monitored 24/7 by WHIRC who will quickly respond and properly route the calls. Learn more at https://bongotechnologies.com/ or call Ashley Raisanen from WHIRC at 763-477-3122.
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