The security industry is the middle of it third technology sunset in the last 10 years. This means another piece of technology needs to be deployed to your current customers. The replacement units are dual path, so even if there is another cellular sunset in the future, these devices have Internet Protocol (IP) backup. With hopefully 10 years before the next sunset, these dual path products have the capability to stay connected even if the cellular technology changes.
WHIRC is well prepared to monitor this technology. We have assigned specific IP addresses to increase our redundancy for signaling and upgraded our receivers, adding additional capacity for future growth.
ResearchandMarkets predicts significant growth in the number of cellular connections for home and small business security systems, with year-over-year growth forecast through 2025. What is WHIRC doing to support that? We stay relevant in the industry, are proactive and supportive by identifying any outdated equipment and help in getting the end user updated.
WHIRC is committed to staying ahead of manufacturers and products by ensuring our technology is the most current. The WHIRC sales team attends training sessions to stay current with what is coming in the industry. This allows us to reliably support your monitoring needs 24/7/365.
In addition to supporting the phase out of legacy equipment, WHIRC can help you to gain other efficiencies from your business. We offer after hours answering support services to assist your customers when you are away. For example, if there is a beeping that will not stop, we’ll get a technician on the phone to help them take care of the issue until you can roll a truck to conduct repairs. We also offer custom reports, including signal reports showing communication failures. These trouble reports can let you know which accounts are in failure so you can make them a high service priority.
As always, WHIRC is here to monitor your systems, but we are also here to support your business by offering collaborative solutions and reliable support you can count on!
Message from Business Manager Ashley Raisanen
Wow, 2022 is off to a busy start, not only here at WHIRC, but for your businesses as well. We are working on many new things already this year including integration of new services and technologies.
Your time is valuable and in short supply, so we implemented a software designed to help you gain additional efficiency. WHIRC has integrated with WorkHorse Service Company Solutions, a software completely designed for the security industry. This software allows you to manage your entire business from one software platform. All you need to do is enter information in one software platform and WorkHorse will share it across additional integrated platforms. Please schedule a demo with me today!
WHIRC is also in the final phase of the Bold and Alarm.com integration. This integration will allow you to enter the zone information in Alarm.com and automatically push it into BoldNet ensuring it matches in both systems.
We are also working directly with you to ensure you are on track to have customers 3G systems upgraded prior to communications shutdowns impact them. AT&T’s sunset began February 22; however, many devices will continue to communicate until AT&T completes the conversions. Verizon’s sunset is set for December 31, 2022. WHIRC can support the new communications platforms and is continuing to implement the newest receiver technology.
WHIRC is committed to being a custom solution provider for you and your customers.
Message from Business Manager Ashley Raisanen
Paying your WHIRC bill just got easier with EZ Pay. Choose how you pay and when you pay with automatic drafts though your business checking account or with your debit/credit card. We accept Visa, Mastercard or Discover.
You’ll have your choice of a range of payment due dates that work with your budget, making paying your bill easy every month.
You can sign up for EZ Pay with WHIRC in one of two ways
- ONLINE: Visit https://billing.whe.org to register or log into your account. Go to Draft Payment Options, click on Setup New Draft and fill in the information.
- PHONE: Call our office at (800) 858-7811.
If you are already enrolled in EZ Pay and wish to update your payment information, call us or log in to your WHIRC account.
2021…A YEAR TO BE THANKFUL!
While 2021 brought many challenges, including supply chain issues and the 3G communications sunset, there are also many reasons to be thankful. With every change comes additional opportunities, and as security and technology providers, we have the unique opportunity to make a difference in the lives of our customers. WHIRC is committed to helping you maintain and grow your business with excellent products, service, and monitoring support.
2022: MORE RELIABLE THAN EVER!
In 2022, we plan to provide even more monitoring reliability by adding additional redundancy to our IP communications platform. In addition, we will further advance our video monitoring capabilities and provide additional opportunities for you to grow your recurring revenue. Our focus is and will continue to be reliability, customer service and leading-edge technology.
We are so happy to have you as partners. We look forward to 2022 and our continued service to you!