2020…AN UNFORGETTABLE YEAR!
As we conclude 2020, we reflect on our accomplishments and begin to execute on our plans going forward. One key focus was, and will continue to be, the continuous evolution of our monitoring products and services. We aim to build long term success for you, our customers!
We achieved our 5 Diamond Designation along with our UL Listing for 2020-2021 both of which are critical for our success. We kept our employees safe and offered seamless business continuity in the face of the hazards presented by the COVID-19 pandemic. This consistency of service is especially important to the thousands of homes and businesses we monitor.
We were able to deploy our new Mobile PERS/PERS devices that are 4G/LTE, providing solutions for the upcoming technology sunset. Our partnership with Anelto increased our offering and customer experience for PERS services.
2021: BUILDING ON FUTURE STABILITY!
In 2021, we will be completing technology upgrades to enhance your experience with BoldNet. We’ll start by providing additional BoldNet training through webinars and one-on-one trainings. We also secured a solution to enhance IP connectivity and communications for improved security and redundancy. We are committed to providing you and your customers the best experience possible! We look foward to 2021 and our continued service to you!
Meet the WHIRC account representatives, Cody and Rick! They are an essential part of our business as they build strong relationships with each and every one of our dealers and customize a monitoring solution specific to their needs. They attend industry events and trainings to discuss options to assist dealers with whatever their individual needs might be.
Rick has been with WHIRC for 27 years and enjoys being a part of the team. He keeps in touch with the manufacturers to stay up to date on new products and technology and passes that information on to our dealers.
“Rick does a great job of building relationships and facilitating the needs of the dealers to ensure the best customer service,” said WHIRC Business Manager Ashley Raisanen.
“With the 3G sunset, we continue to help support and inform dealers of what is available and where they are with the process,” Rick said. “We meet with the dealers and prospects in person to work on building and keeping up on our relationships.”
Cody has been with WHIRC for four years and is eager to meet the needs of the dealers and customers we serve. He shares the latest news and offerings with current dealers and is also responsible for looking for new business opportunities along the way.
“Cody brings WHIRC innovative ideas of alarm monitoring,” Raisanen said. “He finds different options to offer new services to our dealers and their customers.”
The best part of the job, Cody says, is that every day is different, and he gets to meet lots of great people!
“I have made many connections through work with people that I now consider friends,” Cody said. “There are so many good people in the security industry with a lot of similarities to myself.”
WHIRC is proud of our account representatives and their commitment to helping our dealers with whatever monitoring solutions they need. Let us know if you are looking at expanding your customers solutions. Contact us at (800) 858-7811.
Happy New Year! As part of our ongoing commitment to provide you the best service, WHIRC is committed to enhancing network reliability for you and your customers. This includes implementing increased redundancy for alarm traffic and security of customer data. To meet this goal, we installed and migrated to enhanced networking equipment, providing an even more robust WHIRC network.
WHIRC purchased our own block of IP Addresses from the national database. Traditionally, IP addresses that are programmed into a customer’s alarm panel would be bound to a specific internet service provider (ISP). Owning our own IP Addresses significantly reduces the impact of outages, fiber cuts, and ISP maintenance, by allowing WHIRC to adjust alarm traffic flow in real time. Another benefit is seamless redundancy between WHIRC and our Cloud Monitoring Solution.
What does this mean for WHIRC dealers? As new panel connections come online, the new IP address will need to be used. Existing panels that are programmed with old IP addresses will not be immediately impacted by this change. Updates to the existing panels can be made over the next 18 months. WHIRC looks forward to working with you to ensure your customers security and connectivity meets their expectations.
Message from Business Manager Ashley Raisanen
WH International Response Center (WHIRC) is excited to offer a virtual event that provides insight for some growing opportunities with WHIRC through PERS and mPERS devices.
During a one-hour webinar on Thursday, December 10, from 10 a.m. to 11 a.m. CST, Arnie Parker from Anelto will discuss the opportunity to build Recurring Monthly Revenue with PERS/mPERS. We will discuss the opportunities to assist aging in place seniors as well as ones on the go, lone workers and other target markets. You’ll also learn about the dealer portal and mobile care application that keep care givers connected to their loved ones!
To register for this free event, contact Ashley Raisanen at email@example.com or visit https://conta.cc/2J8nGTu.
We have found a great partner with Anelto for our Mobile PERS products. Anelto provides leading technology with GPS and Wi-Fi locations services and is a leading provider of personal safety technologies and remote client monitoring.
Offer your customers Anelto medical systems as part of your growth strategy with our pre-programmed systems that give you a plug-and-play option. WHIRC’s professionally trained dispatchers respond immediately to medical alarms from both traditional and GPS systems.
Right now, Anelto is running a program that we are excited to extend to our customers/dealers. If you purchase any Home Assure device before December 31, 2020, you’ll receive $25 off and no service fees until April 1, 2021. With the discount, the cost of each Home Assure unit is $150. Home Assure has a unique down-facing speaker that provides loud and clear sound. It runs on 4G cellular network and works with all of Anelto wearable’s (including the coin pendant and fall detection pendant) along with Anelto’s RemoteCare247 App. It has a 3-day battery backup and integrated Message button.
To take advantage of this special program or learn more, visit whirc.com or call us at (800) 858-7811.
What a year 2020 is shaping up to be and security continues to be top-of-mind for our consumers. Manufacturers are stepping up development to provide additional updated technology to meet the needs of the current environment. COVID-19 has created the need for touch-free technology and has driven new thermal technology development. Manufacturers have responded by enhancing their offerings, ramping up their sales presence and advancing their technology.
During the pandemic, we encountered nation-wide civil unrest. This evolved in our backyard of the greater Minneapolis and Saint Paul area, and quickly turned into an enhanced need to provide services to protect lives and property. Law enforcement agencies in the Twin Cities and other large metropolitan areas were unable to respond to alarms unless there was a verified threat to human life. In the aftermath, security companies were asked to come back into these areas to complete service for businesses damaged and destroyed by looters and rioters.
Through these challenges, WHIRC remains prepared to monitor video notifications, support new technology and provide health and safety services in the communities we serve.
WHIRC introduced the new Mobile PERS products, Anelto On The Go Lite and On The Go Elite, along with Home Assure. All three products are LTE devices that include a CareGiver App that can be accessed from any smart phone. The CareGiver App ensures there is communication with the device along with the ability to communicate with the person in need. Anelto products are the option to replace 3G devices. Contact us today to obtain pricing and specifications.
We are preparing to launch the new ICT Armor IP monitoring for access control and alarm panel notifications later this month. The ICT platform has combined an alarm panel and an access control system to provide a stand-alone system solution. We are excited to be able to provide this monitoring capability! Contact us at (800) 858-7811 today to learn more.
Thank you for your business and rest assure, WHIRC will continue to provide the monitoring and support services you need!