I want to take the time to thank you for your business. While 2021 brought many challenges, including supply chain issues and the 3G communications sunset, there are also many reasons to be thankful. With every change comes additional opportunities, and as security and technology providers, we have the unique opportunity to make a difference in the lives of our customers. WHIRC is committed to helping you maintain and grow your business with excellent products, service, and monitoring support.
In 2022, we plan to provide even more monitoring reliability by adding additional redundancy to our IP communications platform. In addition, we will further advance our video monitoring capabilities and provide additional opportunities for you to grow your recurring revenue. Our focus is and will continue to be reliability, customer service and leading-edge technology.
We are so happy to have you as partners and we wish you a very happy holiday season!
- Ashley Raisanen, WHIRC Business Manager
WHIRC would like to thank all our customers, dealers, manufacturers and peers that attended our 11th annual Partner Symposium, which was held at Mystic Lake Casino Hotel in Prior Lake on Thursday, September 30.
If you couldn’t join us this year, here’s what you missed…
This year’s event focused on the theme Here When You Need Us. One of the highlights of this day-long event was a four-person Dealer Panel, which gave guests the opportunity to discuss issues they are having with their own businesses, including supply shortages. Our panel of industry peers offered strategies to overcome them and discussed changes they have made to their own businesses since the beginning of the Covid-19 pandemic.
Guest speakers represented Alula, Anelto and Residio. Each speaker highlighted their latest products and shared insight for what lies ahead in the security industry. The audience had several questions for the presenters and the vendors were on hand throughout the day to answer questions and showcase the latest technology.
Keynote speaker Jeff Pankoff, owner of Sandler Training, talked about the hiring process, the sales process and coaching. He stressed The Six P’s: Planning, Positions, People, Processes, Performetrics and Passion.
“Thank you for everything you do to put this great day together. I learn so much from this,” said attendee John Krus.
“(It was a) great Symposium,” added attendee Andy Knott.
After canceling the 2020 Symposium due to Covid restrictions, WHIRC was happy to once again provide this free educational opportunity for customers and industry partners. If you missed the opportunity this year, we hope to see you in 2022!
Fall is quickly approaching and as we reflect on the last 8 months there have been challenges, along with new opportunities. One item to note is the Federal Communications Commission (FCC) has placed Dahua and Hikvision on the list of companies deemed as threats to national security. This has caused alarm and video installers using these products to change technology offerings to ensure compliance with the National Defense Authorization Act (NDAA). Dahua and Hikvision are currently working with the FCC to address the NDAA compliance issues. Many camera manufacturers are NDAA compliant and below is a short list of companies that have product available:
- Axis Communications 
WHIRC provides both video health monitoring and video verification services by connecting either through direct integration or by receiving email alerts. WHIRC continues to support and provide monitoring options as different video platforms become prevalent in the marketplace. We are proactively working with manufacturers to ensure compatibility and support. In August, WHIRC launched our OpenEye integration providing a full monitoring option. We also offer health monitoring of video systems that is much like traditional alarm system notifications. When a signal is received, WHIRC is able to notify the customer when a camera is offline, an NVR loses connection, storage reaches capacity, and much more.
WHIRC is excited to be a custom solution provider for you and your customers!
Message from Business Manager Ashley Raisanen
WHIRC will be holding it’s annual Partner Symposium on Thursday, September 30, 2021, at Mystic Lake Hotel and Casino in Prior Lake. We are excited to offer this great opportunity to increase your knowledge and network with others in the security industry. Register for this year’s event here or visit our Symposium page for a recap of previous events.
Spring has finally arrived and it’s that time of year for all things new! However, one thing that is not new is the 3G/CDMA technology sunset and many of you have been replacing communicators at a rapid rate. You are not alone; there are many dealers and end users also doing the same thing. One thing to keep in mind is that as the timeline to replace equipment gets shorter, there will be growing pressure on the supply chain, including chips for the new communicators.
With the sunset deadlines less than 18 months away, now is the time to get ahead of potential shortages and waiting for backordered communicators. Manufacturers are also ramping up their rebates and price reductions to assist you in purchasing additional equipment.
WHIRC continues to work with manufacturers and product distributors to be sure you have up-to-date information on product availability or supply chain challenges. You will continue to receive reports from WHIRC with accounts that need to be upgraded. These reports ensure that you have the account information you need to proactively address communication failures for your customers. The decommissioning of 3G cellular towers is happening at record speed and we are prepared to support the new technology.
- AT&T deadline : February 2022
- Verizon deadline: December 2022
For those of you that participate in our medical alert product programs, we are procuring MPERS devices to ensure we have product when you need it. Call us today at (800) 858-7811 to place your order or obtain more information on our available MPERS and cellular PERS products.
Message from Business Manager Ashley Raisanen
WH International Response Center (WHIRC) recently renewed the prestigious “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA) for the 18th straight year. WHIRC first earned the “Five Diamond” designation in 2004. It is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.” These are:
- Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices.
- Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
- Commitment to raising the industry standards through TMA membership and participation in its activities.
- Commitment to reducing false dispatches.
- Commitment to the highest levels of customer service.
The TMA Five Diamond designation means that a monitoring company has demonstrated an exceptionally high degree of responsibility to their businesses and customers through the investment of time, money and commitment to quality operator training.
There are approximately 2,700 monitoring centers in the United States that communicate and interact with police, fire and emergency services agencies. Fewer than 200 have achieved the Five Diamond designation, setting these companies apart.
To learn more, visit WHIRC’s website at whirc.com or call (800) 858-7811.