by Jessica | Feb 4, 2021 | Industry Trends, WHIRC News
Happy New Year! As part of our ongoing commitment to provide you the best service, WHIRC is committed to enhancing network reliability for you and your customers. This includes implementing increased redundancy for alarm traffic and security of customer data. To meet this goal, we installed and migrated to enhanced networking equipment, providing an even more robust WHIRC network.
WHIRC purchased our own block of IP Addresses from the national database. Traditionally, IP addresses that are programmed into a customer’s alarm panel would be bound to a specific internet service provider (ISP). Owning our own IP Addresses significantly reduces the impact of outages, fiber cuts, and ISP maintenance, by allowing WHIRC to adjust alarm traffic flow in real time. Another benefit is seamless redundancy between WHIRC and our Cloud Monitoring Solution.
What does this mean for WHIRC dealers? As new panel connections come online, the new IP address will need to be used. Existing panels that are programmed with old IP addresses will not be immediately impacted by this change. Updates to the existing panels can be made over the next 18 months. WHIRC looks forward to working with you to ensure your customers security and connectivity meets their expectations.
Message from Business Manager Ashley Raisanen
by Jessica | Dec 1, 2020 | Event Updates, WHIRC News
WH International Response Center (WHIRC) is excited to offer a virtual event that provides insight for some growing opportunities with WHIRC through PERS and mPERS devices.
During a one-hour webinar on Thursday, December 10, from 10 a.m. to 11 a.m. CST, Arnie Parker from Anelto will discuss the opportunity to build Recurring Monthly Revenue with PERS/mPERS. We will discuss the opportunities to assist aging in place seniors as well as ones on the go, lone workers and other target markets. You’ll also learn about the dealer portal and mobile care application that keep care givers connected to their loved ones!
To register for this free event, contact Ashley Raisanen at araisanen@whirc.com or visit https://conta.cc/2J8nGTu.
by Jessica | Oct 22, 2020 | WHIRC News
We have found a great partner with Anelto for our Mobile PERS products. Anelto provides leading technology with GPS and Wi-Fi locations services and is a leading provider of personal safety technologies and remote client monitoring.
Offer your customers Anelto medical systems as part of your growth strategy with our pre-programmed systems that give you a plug-and-play option. WHIRC’s professionally trained dispatchers respond immediately to medical alarms from both traditional and GPS systems.
Right now, Anelto is running a program that we are excited to extend to our customers/dealers. If you purchase any Home Assure device before December 31, 2020, you’ll receive $25 off and no service fees until April 1, 2021. With the discount, the cost of each Home Assure unit is $150. Home Assure has a unique down-facing speaker that provides loud and clear sound. It runs on 4G cellular network and works with all of Anelto wearable’s (including the coin pendant and fall detection pendant) along with Anelto’s RemoteCare247 App. It has a 3-day battery backup and integrated Message button.
To take advantage of this special program or learn more, visit whirc.com or call us at (800) 858-7811.
by Jessica | Sep 10, 2020 | WHIRC News
What a year 2020 is shaping up to be and security continues to be top-of-mind for our consumers. Manufacturers are stepping up development to provide additional updated technology to meet the needs of the current environment. COVID-19 has created the need for touch-free technology and has driven new thermal technology development. Manufacturers have responded by enhancing their offerings, ramping up their sales presence and advancing their technology.
During the pandemic, we encountered nation-wide civil unrest. This evolved in our backyard of the greater Minneapolis and Saint Paul area, and quickly turned into an enhanced need to provide services to protect lives and property. Law enforcement agencies in the Twin Cities and other large metropolitan areas were unable to respond to alarms unless there was a verified threat to human life. In the aftermath, security companies were asked to come back into these areas to complete service for businesses damaged and destroyed by looters and rioters.
Through these challenges, WHIRC remains prepared to monitor video notifications, support new technology and provide health and safety services in the communities we serve.
WHIRC introduced the new Mobile PERS products, Anelto On The Go Lite and On The Go Elite, along with Home Assure. All three products are LTE devices that include a CareGiver App that can be accessed from any smart phone. The CareGiver App ensures there is communication with the device along with the ability to communicate with the person in need. Anelto products are the option to replace 3G devices. Contact us today to obtain pricing and specifications.
We are preparing to launch the new ICT Armor IP monitoring for access control and alarm panel notifications later this month. The ICT platform has combined an alarm panel and an access control system to provide a stand-alone system solution. We are excited to be able to provide this monitoring capability! Contact us at (800) 858-7811 today to learn more.
Thank you for your business and rest assure, WHIRC will continue to provide the monitoring and support services you need!
by Jessica | Jul 21, 2020 | WHIRC News
Paying your bill just got easier with EZ Pay. Choose how you pay and when you pay with automatic drafts though your checking or savings account or with your debit/credit card. We accept Visa, Mastercard or Discover.
You’ll have your choice of a range of payment due dates that work with your budget, making paying your bill easy every month.
You can sign up for EZ Pay in one of two ways:
- Visit https://billing.whe.org to register or log into your account. Go to Draft Payment Options, click on Setup New Draft and fill in the information.
- Or call our Monitoring Center at (800) 858-7811.
If you are already enrolled in EZ Pay and wish to update your account payment information, call us or log in to your account.
WHIRC also offers the option of receiving your statement via email. With this method, your statement and billing details are emailed to you at the same time each month. At any time you are able to go paperless by sending an email to dealerrep@whirc.com.
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