by Jessica Barnes | Feb 20, 2023 | WHIRC News
As we kick off 2023, the 3G sunset is in the rearview mirror and we can put our full attention and resources towards growth. Video is the fastest growing sector of the security market and can bring high value to your customers. Did you know that now you can add recurring revenue to your video services?
With our video health monitoring, video verification, and structured remote guard tour offerings, WHIRC can help you achieve your revenue goals. We have direct integration with multiple video platforms like OpenEye, and soon we will be offering Digital Watchdog. For video systems that without direct integration, we have the Universal Connector which translates email communications from the video system into alarm signals that we can act on.
WHIRC is committed to providing reliable and custom monitoring solutions for you and your customers. As reliability from traditional phone lines continues to decrease, installing a new communicator, either cellular or Internet Protocol, ensures alarm signal continuity. Replacing traditional phones lines will decrease the time that it takes to report a signal and minimizes signal interruption. Let us know if we can assist with transitioning your customers.
WHIRC is excited to expand our offerings in 2023! Keep your eyes peeled for the 2023 WHIRC Dealer Symposium coming this summer. We hope to see you there!
by Jessica | May 2, 2022 | WHIRC News
The security industry is the middle of it third technology sunset in the last 10 years. This means another piece of technology needs to be deployed to your current customers. The replacement units are dual path, so even if there is another cellular sunset in the future, these devices have Internet Protocol (IP) backup. With hopefully 10 years before the next sunset, these dual path products have the capability to stay connected even if the cellular technology changes.
WHIRC is well prepared to monitor this technology. We have assigned specific IP addresses to increase our redundancy for signaling and upgraded our receivers, adding additional capacity for future growth.
ResearchandMarkets predicts significant growth in the number of cellular connections for home and small business security systems, with year-over-year growth forecast through 2025. What is WHIRC doing to support that? We stay relevant in the industry, are proactive and supportive by identifying any outdated equipment and help in getting the end user updated.
WHIRC is committed to staying ahead of manufacturers and products by ensuring our technology is the most current. The WHIRC sales team attends training sessions to stay current with what is coming in the industry. This allows us to reliably support your monitoring needs 24/7/365.
In addition to supporting the phase out of legacy equipment, WHIRC can help you to gain other efficiencies from your business. We offer after hours answering support services to assist your customers when you are away. For example, if there is a beeping that will not stop, we’ll get a technician on the phone to help them take care of the issue until you can roll a truck to conduct repairs. We also offer custom reports, including signal reports showing communication failures. These trouble reports can let you know which accounts are in failure so you can make them a high service priority.
As always, WHIRC is here to monitor your systems, but we are also here to support your business by offering collaborative solutions and reliable support you can count on!
Message from Business Manager Ashley Raisanen
by Jessica | Sep 15, 2021 | Industry Trends, WHIRC News
Fall is quickly approaching and as we reflect on the last 8 months there have been challenges, along with new opportunities. One item to note is the Federal Communications Commission (FCC) has placed Dahua and Hikvision on the list of companies deemed as threats to national security. This has caused alarm and video installers using these products to change technology offerings to ensure compliance with the National Defense Authorization Act (NDAA). Dahua and Hikvision are currently working with the FCC to address the NDAA compliance issues. Many camera manufacturers are NDAA compliant and below is a short list of companies that have product available:
- Avigilon
- Avycon
- Axis Communications [4]
- Bosch
- FLIR
- Mobotix
- OpenEye
- Paxton
WHIRC provides both video health monitoring and video verification services by connecting either through direct integration or by receiving email alerts. WHIRC continues to support and provide monitoring options as different video platforms become prevalent in the marketplace. We are proactively working with manufacturers to ensure compatibility and support. In August, WHIRC launched our OpenEye integration providing a full monitoring option. We also offer health monitoring of video systems that is much like traditional alarm system notifications. When a signal is received, WHIRC is able to notify the customer when a camera is offline, an NVR loses connection, storage reaches capacity, and much more.
WHIRC is excited to be a custom solution provider for you and your customers!
Message from Business Manager Ashley Raisanen
by Jessica | Mar 11, 2021 | WHIRC News
2020…AN UNFORGETTABLE YEAR!
As we conclude 2020, we reflect on our accomplishments and begin to execute on our plans going forward. One key focus was, and will continue to be, the continuous evolution of our monitoring products and services. We aim to build long term success for you, our customers!
We achieved our 5 Diamond Designation along with our UL Listing for 2020-2021 both of which are critical for our success. We kept our employees safe and offered seamless business continuity in the face of the hazards presented by the COVID-19 pandemic. This consistency of service is especially important to the thousands of homes and businesses we monitor.
We were able to deploy our new Mobile PERS/PERS devices that are 4G/LTE, providing solutions for the upcoming technology sunset. Our partnership with Anelto increased our offering and customer experience for PERS services.
2021: BUILDING ON FUTURE STABILITY!
In 2021, we will be completing technology upgrades to enhance your experience with BoldNet. We’ll start by providing additional BoldNet training through webinars and one-on-one trainings. We also secured a solution to enhance IP connectivity and communications for improved security and redundancy. We are committed to providing you and your customers the best experience possible! We look foward to 2021 and our continued service to you!
by Jessica | Feb 4, 2021 | Industry Trends, WHIRC News
Happy New Year! As part of our ongoing commitment to provide you the best service, WHIRC is committed to enhancing network reliability for you and your customers. This includes implementing increased redundancy for alarm traffic and security of customer data. To meet this goal, we installed and migrated to enhanced networking equipment, providing an even more robust WHIRC network.
WHIRC purchased our own block of IP Addresses from the national database. Traditionally, IP addresses that are programmed into a customer’s alarm panel would be bound to a specific internet service provider (ISP). Owning our own IP Addresses significantly reduces the impact of outages, fiber cuts, and ISP maintenance, by allowing WHIRC to adjust alarm traffic flow in real time. Another benefit is seamless redundancy between WHIRC and our Cloud Monitoring Solution.
What does this mean for WHIRC dealers? As new panel connections come online, the new IP address will need to be used. Existing panels that are programmed with old IP addresses will not be immediately impacted by this change. Updates to the existing panels can be made over the next 18 months. WHIRC looks forward to working with you to ensure your customers security and connectivity meets their expectations.
Message from Business Manager Ashley Raisanen
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